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LG Phone: LG IMS Keeps Stopping – Troubleshooting Guide

The LG IMS (IP Multimedia Subsystem) service is an essential component of LG phones that allows users to make HD Voice and Video over LTE (VoLTE) calls, send and receive multimedia messages, and enjoy advanced communication services. However, some LG phone users may encounter an issue where the LG IMS service keeps stopping, causing frustration and inconvenience. In this troubleshooting guide, we will address this problem and provide potential solutions to resolve the LG IMS stopping issue.

One possible reason for the LG IMS service to keep stopping is a software glitch or a conflict with another app on the device. Sometimes, an outdated software version can lead to compatibility issues and result in the crashing of the IMS service. Additionally, a recent app update or installation can potentially interfere with the smooth functioning of LG IMS. Therefore, it is crucial to first check for any available software updates for both the LG phone and the problematic app that might be causing the issue.

Another factor that can contribute to the LG IMS stopping problem is a cache or data-related issue. Accumulated temporary files or corrupted data can cause the IMS service to falter. Clearing the cache and data of the IMS app may help resolve this issue. This can be done through the device's settings menu, under the Apps or Applications section. However, it is important to note that clearing the app's data may remove any stored preferences or settings for the IMS service, so users may need to reconfigure certain options after performing this step.

By understanding some of the common causes behind the LG IMS service stopping issue and implementing the troubleshooting steps mentioned above, users can potentially overcome this inconvenience and restore the seamless functionality of their LG phones. It is always recommended to contact LG support or consult the device's user manual for further assistance, especially if the problem persists or if additional technical expertise is required.# What is LG IMS?

LG IMS Overview

LG IMS, also known as LG IP Multimedia Subsystem, is a software framework developed by LG Electronics. It plays a crucial role in enabling advanced communication services on LG smartphones. IMS stands for IP Multimedia Subsystem, which refers to the architectural framework allowing various multimedia services to be delivered over IP networks.

Key Functions of LG IMS

  1. Voice and Video Calling: LG IMS enables high-quality voice and video calling over IP networks by leveraging internet protocols. This allows users to make and receive calls with superior audio and video clarity.

  2. Rich Communication Services (RCS): LG IMS incorporates RCS, which enhances standard messaging services by enabling additional features such as file sharing, group chats, and real-time location sharing.

  3. VoLTE (Voice over LTE): LG IMS supports VoLTE, a technology that enables voice calls to be transmitted over LTE networks, resulting in improved call quality and faster call setup times.

  4. VoWiFi (Voice over Wi-Fi): LG IMS includes VoWiFi capabilities, which enable voice calls to be seamlessly transferred between cellular networks and Wi-Fi networks, ensuring uninterrupted call quality.

  5. Video Calling through LTE (ViLTE): LG IMS supports ViLTE, allowing users to make high-definition video calls over LTE networks, providing a richer communication experience.

Benefits of LG IMS

  1. Enhanced Call Quality: With LG IMS, users can experience crystal-clear voice calls, high-quality video calls, and seamless audio transitions between Wi-Fi and cellular networks.

  2. Expanded Messaging Features: LG IMS enables RCS, providing users with advanced messaging options such as file sharing, group chats, and read receipts, enhancing the overall messaging experience.

  3. Efficient Network Usage: By leveraging IP networks, LG IMS optimizes network resources, resulting in more efficient use of network bandwidth and reduced call setup times.

  4. Future-Proofing: As technology evolves, LG IMS ensures compatibility with emerging standards and services, allowing users to benefit from the latest communication features and advancements.

In conclusion, LG IMS is a crucial software framework developed by LG Electronics that enhances communication services on LG smartphones. By ensuring high-quality voice and video calls, supporting advanced messaging features, and facilitating seamless transitions between networks, LG IMS provides users with an elevated communication experience.

Why does LG IMS keep stopping?

LG IMS is a crucial component of LG phones that enables voice and video calling over data networks. However, at times, users may encounter an issue where the LG IMS app keeps stopping unexpectedly. This can be frustrating, especially when trying to make important calls or use other communication features on the device. In this section, we will explore some possible reasons behind this problem and provide troubleshooting tips to help resolve it.

  1. Software glitches: One of the primary reasons for the LG IMS app to keep stopping could be software glitches or conflicts. This can occur due to outdated software versions, incompatible apps, or conflicting settings. It's advisable to keep the device's software up to date and ensure that all apps are compatible with the device's operating system.

  2. Insufficient system resources: Another reason for the LG IMS app to keep stopping could be insufficient system resources. If the device is running low on storage or RAM, it may struggle to keep the LG IMS app running smoothly. Clearing caches, closing unused apps, and removing unnecessary files can help free up system resources and potentially resolve the issue.

  3. Network connectivity problems: Network connectivity issues can also contribute to the LG IMS app constantly stopping. Poor signal strength, network congestion, or insufficient network bandwidth can disrupt the app's functionality. Checking the device's network settings, switching to a different network, or contacting the service provider for assistance can help troubleshoot connectivity problems.

  4. Third-party app conflicts: Conflicts with third-party apps can also lead to the LG IMS app repeatedly stopping. Certain apps may interfere with the app's operation or utilize the same system resources, causing conflicts. Uninstalling or disabling recently installed apps or those known to cause compatibility issues can potentially resolve the problem.

  5. App data corruption: App data corruption can contribute to the instability of the LG IMS app. Clearing the app's cache and data can help eliminate any corrupted files or temporary data that may be causing the app to malfunction.

While these troubleshooting steps can often help resolve the issue, it's important to note that occasional app crashes can still occur due to various factors. In such cases, it's recommended to reach out to LG support or consult with a professional for further assistance. By following the provided troubleshooting tips, users can increase the chances of resolving the LG IMS app stopping issue and restore seamless communication on their LG phones.

Common Causes of LG IMS Stopping

When experiencing issues with LG IMS stopping on your LG phone, it can be frustrating. However, understanding the common causes of this problem can help you troubleshoot and resolve the issue more effectively. This section will outline a few reasons why LG IMS may stop and provide some tips for troubleshooting.

  1. Insufficient Memory: One common cause of LG IMS stopping is insufficient memory on your device. When the available storage space is limited, it can affect the performance of various apps, including LG IMS. Consider deleting unnecessary files or moving them to an external storage device to free up space.

  2. Outdated Software: If your LG phone's software is outdated, it may cause compatibility issues with LG IMS and lead to frequent disruptions. Ensure that both your device's operating system and the LG IMS app are up to date. Regularly checking for software updates can help prevent such issues.

  3. Conflicting Apps: It is possible that other apps installed on your LG phone are conflicting with LG IMS, leading to its frequent stoppage. Try disabling or uninstalling any recently installed apps that may be causing conflicts. You can also try running LG IMS in safe mode to check if it works without any interruptions. Safe mode disables third-party apps temporarily.

  4. Network Connectivity Problems: LG IMS relies on a stable network connection to function properly. If you are experiencing network connectivity problems, such as weak signals or intermittent internet connection, it may cause LG IMS to stop unexpectedly. Ensure that you have a stable and reliable network connection, preferably a Wi-Fi connection, to minimize such disruptions.

  5. Cache and Data Buildup: Over time, the cache and data buildup in the LG IMS app can affect its performance and cause it to stop. Clearing the cache and data of the LG IMS app can potentially resolve this issue. To do this, go to your device's settings, find the Apps or Applications Manager section, locate LG IMS, and clear its cache and data.

Remember, troubleshooting LG IMS stopping issues may require trial and error, as the underlying cause can vary from one device to another. If the problem persists, contacting LG customer support or seeking professional assistance might be helpful.

Common Causes of LG IMS Stopping
Insufficient Memory
Outdated Software
Conflicting Apps
Network Connectivity Problems
Cache and Data Buildup

By considering these common causes and following the suggested troubleshooting steps, you can potentially restore LG IMS functionality on your LG phone.

Troubleshooting Steps for LG IMS Stopping

If you are experiencing issues with LG IMS stopping on your LG phone, there are several troubleshooting steps you can follow to resolve the problem. Below, we have provided a guide that will assist you in resolving this issue effectively:

  1. Restart the Device: Begin by restarting your LG phone. This simple step can often fix minor software glitches and help resolve the issue with LG IMS stopping.

  2. Clear Cache Data: The cache files accumulated by the LG IMS app over time could also be causing it to stop. To clear the cache, go to Settings > Apps > LG IMS > Storage > Clear Cache.

  3. Update LG IMS: Outdated software versions can sometimes lead to compatibility issues. Check if there is an update available for the LG IMS app in the Google Play Store, and if so, install it to ensure you have the latest version.

  4. Force Stop and Clear Data: If clearing the cache did not resolve the issue, you can try force stopping LG IMS and clearing its data. Access the app settings, and select Force Stop followed by Clear Data. This will restore the app to its default settings, but keep in mind that any personalized settings or data will be lost.

  5. Disable Battery Optimization: Some LG phones have an optimization feature that can interfere with background processes, potentially causing LG IMS to stop. To check if LG IMS is optimized, go to Settings > Battery > Battery optimization > All Apps > LG IMS. Make sure the optimization is disabled.

  6. Check for System Updates: Ensure that your LG phone is running the latest version of Android. System updates often include bug fixes and stability improvements that can address issues like LG IMS stopping. Go to Settings > System > Software Update to check for any available updates.

By following these troubleshooting steps, you should be able to resolve the issue with LG IMS stopping on your LG phone. If the problem persists, or if you require further assistance, it is recommended to reach out to LG customer support for additional guidance and support.

Clearing the cache for LG IMS

When experiencing issues with the LG IMS app on your LG phone, one troubleshooting step worth considering is clearing the cache. Clearing the cache can help resolve various problems, restore smooth functionality, and improve overall performance. Here's a step-by-step guide on how to clear the cache for LG IMS:

  1. Accessing the App Settings: Start by opening the Settings app on your LG phone. You can typically find it in the app drawer or by swiping down from the top of the screen and tapping the gear icon.

  2. Navigating to Application Manager: Within the Settings app, scroll down and locate the Apps or Application Manager option. Tap on it to access the list of installed apps on your phone.

  3. Locating LG IMS: In the Application Manager, search for LG IMS from the list of installed apps. Once you find it, tap on it to open the app settings.

  4. Clearing the Cache: Within the LG IMS app settings, look for the Storage or Storage & cache option. Tap on it to proceed.

  5. Clearing the Cache: Within the storage menu, you will find options to clear both the cache and data. Tap on the Clear cache button to remove any temporary files and data that may be causing issues.

  6. Confirming the Action: A confirmation dialog box may appear informing you that clearing the cache will not delete any personal data. Tap on OK or Confirm to proceed with clearing the cache.

Once you have successfully cleared the cache for LG IMS, exit the settings app and try opening the application again. This process often helps resolve various issues, such as app crashes, freezing, or other erratic behavior.

Remember, clearing the cache for LG IMS will not delete any important data or settings associated with the app. It only removes temporary files that might be causing conflicts or hindering its normal operation.

In case the issues persist after clearing the cache, you can try other troubleshooting steps or consider updating the app to the latest version.

Updating LG IMS

To fix the issue of LG IMS keeps stopping on your LG device, updating the LG IMS app to the latest version may help resolve any compatibility problems or bugs. Here are a few steps you can follow to update LG IMS:

Step 1: Check for Updates

  1. Open the Play Store app on your LG device.
  2. Tap on the three horizontal lines in the upper left corner to open the menu.
  3. Select My apps & games from the list.
  4. Look for the LG IMS app in the list of installed apps.
  5. If an update is available, tap on the Update button next to the LG IMS app.

Step 2: Enable Auto-Update

To ensure that your LG IMS app is always up to date, you can enable the auto-update feature. Here's how:

  1. Open the Play Store app on your device.
  2. Tap on the three horizontal lines in the upper left corner to open the menu.
  3. Select Settings from the list.
  4. Scroll down and tap on Auto-update apps.
  5. Choose the Over any network option to allow updates when using mobile data.
  6. Alternatively, you can select the Over Wi-Fi only option to restrict updates to Wi-Fi connections.

Step 3: Clear Cache and Data

If updating the app doesn't resolve the issue, clearing the cache and data of the LG IMS app can help. Here's how:

  1. Go to the Settings menu on your LG device.
  2. Scroll down and select Apps & notifications.
  3. Find and tap on LG IMS in the list of installed apps.
  4. Tap on Storage & cache.
  5. Select Clear cache to remove temporary files associated with the app.
  6. If the issue persists, you can also tap on Clear storage or Clear data to reset the app to its default settings.

Updating the LG IMS app to the latest version, enabling auto-update, and clearing cache and data are effective troubleshooting steps to address the issue of LG IMS keeps stopping. By following these steps, you can ensure that your LG device is running the most up-to-date version of the app, which can help resolve any software conflicts or glitches that may be causing the problem.

Restarting the Device

One of the first troubleshooting steps to take when facing the issue of LG IMS keeps stopping on an LG phone is to restart the device. A simple restart can often resolve minor software glitches and temporary issues that may be causing the problem.

Here is a step-by-step guide on how to restart an LG phone:

  1. Press and hold the power button on the device.
  2. A menu will pop up on the screen, showing options such as Power off, Restart, and Emergency mode.
  3. Tap on the Restart option.
  4. The device will then restart, and once it powers back on, check if the issue with LG IMS keeps stopping persists.

Restarting the device clears the device's memory and reinitializes its software, which can help resolve any underlying issues that may be causing the LG IMS keeps stopping problem. It is a simple and effective troubleshooting step that can be performed easily by users.

If the issue still persists after restarting the device, it may be necessary to explore other troubleshooting methods, such as clearing the cache or uninstalling/reinstalling the LG IMS app, which will be covered in subsequent sections of this article.

Remember, if you have any data or information stored on your device that has not been saved or backed up, it is recommended to do so before proceeding with any troubleshooting steps that involve restarting or resetting the device.

By following the aforementioned steps, users can initiate a simple restart of their LG phones to resolve the LG IMS keeps stopping issue that they might be facing. If the issue continues after restarting, further troubleshooting methods can be attempted to rectify the problem.

Checking for Software Updates

Checking for software updates is an essential step in troubleshooting the issue of LG IMS constantly stopping on your LG phone. Software updates not only bring new features and enhancements but also fix bugs and glitches that could be causing the problem. Here are a few steps to guide you through the process of checking for software updates on your LG phone:

  1. Connect to a Stable Wi-Fi Network: Ensure that your LG phone is connected to a stable Wi-Fi network. This will ensure a smooth and uninterrupted download of the software update.

  2. Go to Settings: Open the Settings app on your LG phone. You can usually find this app in the app drawer or by swiping down from the notification panel and tapping on the gear icon.

  3. Navigate to System Updates: Look for the System Updates option within the Settings menu. The location may vary depending on the exact LG model and the version of the operating system on your phone.

  4. Check for Updates: Tap on the System Updates option and then select Check for Updates. Your LG phone will now check for any available software updates for your device.

  5. Download and Install Updates: If an update is available, your LG phone will prompt you to download and install it. Make sure you have enough battery power and storage space to complete the update process successfully. Follow the on-screen instructions to proceed with the update.

It is worth noting that sometimes, LG phones also receive updates through the LG Bridge software on a computer. If you have the LG Bridge software installed, you can check for updates by connecting your LG phone to the computer via USB cable and launching the LG Bridge application.

Keeping your LG phone updated with the latest software is crucial not only for resolving issues like LG IMS constantly stopping but also for improving the overall performance and security of your device.

To summarize, follow these steps to check for software updates on your LG phone: connect to a stable Wi-Fi network, go to Settings, navigate to System Updates, check for updates, and download/install any available updates. By keeping your device up to date, you can ensure a smoother and more reliable experience with your LG phone.

Resetting app preferences for LG IMS

To troubleshoot issues related to LG IMS constantly stopping on your LG Phone, you can try resetting the app preferences. Resetting app preferences can help resolve any conflicting settings or configurations that may be causing the app to malfunction. Here's a step-by-step guide on how to do it:

  1. Open the Settings app on your LG Phone.
  2. Scroll down and tap on Apps or Application Manager.
  3. In the list of installed apps, locate and tap on LG IMS.
  4. Now, on the App info page for LG IMS, you will find various options. Look for the App preferences or Reset app preferences option. The exact wording may vary depending on your LG phone model and software version.
  5. Once you locate the option, tap on it to proceed.
  6. A confirmation dialog may appear, informing you that resetting app preferences will restore default settings for all apps. If you are sure you want to continue, tap on Reset or OK.
  7. After the app preferences are reset, restart your LG Phone.
  8. Once your phone restarts, open LG IMS and check if the issue has been resolved.

Resetting app preferences can help clear any accidental changes made to app settings, including any problematic configurations that could be causing LG IMS to repeatedly stop.

By following these steps, you have effectively reset the app preferences for LG IMS on your LG Phone. If the issue persists, you should consider further troubleshooting options like clearing the cache or data for LG IMS, updating the app, or contacting LG support for assistance.

In summary, resetting app preferences for LG IMS on your LG Phone can be a useful troubleshooting step if you are experiencing frequent stops or crashes. Remember to always keep your phone's software up to date and consider seeking professional help if the issue persists.


In conclusion, troubleshooting the issue of LG IMS Keeps Stopping on your LG phone is essential to regain smooth performance and uninterrupted usage. By following the steps outlined in this guide, users can identify and resolve potential causes of the problem.

  1. Clearing the cache can help resolve app-related issues and enhance overall device performance. It eliminates temporary data that might have been corrupted or causing conflicts with the LG IMS service.

  2. Updating the software on your LG phone is crucial to ensuring compatibility with the latest features, bug fixes, and security patches. Manufacturers regularly release updates to address known issues and improve system stability.

  3. Disabling or uninstalling problematic apps can be an effective way to troubleshoot the LG IMS issue. Certain apps may conflict with the service, resulting in it continuously stopping. Identifying and eliminating such apps can help resolve the problem.

  4. Resetting app preferences is a simple yet valuable step in troubleshooting various app-related issues. It resets all app preferences to their default settings, resolving any potential conflicts that might have arisen.

  5. If none of the above steps resolve the issue, performing a factory reset can be considered as a last resort. A factory reset erases all data and settings on the device, providing a clean slate for troubleshooting extreme cases.

These troubleshooting steps should assist users in resolving the LG IMS Keeps Stopping issue on their LG phones. However, it is always recommended to backup your data before attempting any significant changes to the device settings.

Remember, if you are unable to resolve the issue on your own, seeking assistance from LG customer support or visiting an authorized service center may provide further solutions tailored to your specific device and situation.

By taking prompt and appropriate action, users can ensure a smooth and uninterrupted experience on their LG phones, eliminating the frustration caused by the LG IMS service repeatedly stopping.

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