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LG IMS Keeps Stopping: Troubleshooting Tips to Fix the Issue

LG IMS Keeps Stopping: Troubleshooting Tips to Fix the Issue

If you own an LG smartphone, you may have encountered the frustrating issue of LG Intelligent Measuring Service (IMS) repeatedly stopping. This problem can cause disruptions to the functionality of your device, making it difficult to make or receive calls, send messages, or use certain applications. Understanding the possible causes and troubleshooting steps can help resolve the issue and get your LG IMS back up and running smoothly.

One of the common reasons for LG IMS to keep stopping is conflicting software or app-related issues. Sometimes, when a new software update is installed or incompatible applications are running, it can cause conflicts with the LG IMS system. Additionally, corrupt files or data related to the LG IMS service can lead to frequent crashes. To fix this issue, it is recommended to follow a series of troubleshooting steps that will reset the LG IMS and resolve any software conflicts or corrupt data causing the stoppages.

If you are facing the LG IMS keeps stopping issue, this article will guide you through troubleshooting tips to resolve the problem. By following these steps, you will be able to regain the functionality of your LG smartphone and eliminate the frequent interruptions caused by the IMS service. Let's explore the various methods to troubleshoot and fix the issue so that you can enjoy uninterrupted phone calls and messaging on your LG device.## Common Causes of LG IMS Keeps Stopping

1. Software Bugs and Glitches

One of the most common causes of the LG IMS app constantly stopping is software bugs and glitches. Over time, software can become unstable due to various factors such as outdated coding, conflicts with other installed apps, or unsupported operating system versions. When these issues arise, the LG IMS app may fail to function properly, leading to frequent crashes and disruptions.

2. Insufficient Memory

Another frequent culprit behind the LG IMS keeps stopping issue is insufficient memory. Running multiple resource-intensive apps simultaneously or having a large number of apps installed on the device can consume a significant amount of memory. As a result, the LG IMS app may not receive adequate resources to run smoothly, causing it to crash intermittently.

3. Outdated App Version

Using an outdated version of the LG IMS app can also contribute to the app's instability and frequent crashes. Developers often release updates that address known bugs, enhance compatibility, and improve overall performance. Failing to keep the LG IMS app up to date may leave it vulnerable to various issues, including sudden stoppages.

4. Conflicts with other Apps

Conflicts between the LG IMS app and other installed apps on the device can trigger the repeated crashing of LG IMS. Some apps may interfere with the proper functioning of LG IMS due to incompatible code or conflicting processes. Identifying the specific app causing the conflict and removing or updating it can help resolve the issue.

5. Corrupted App Data

Corrupted or damaged app data can also lead to the LG IMS app frequently stopping. This can be caused by incomplete installations, interrupted updates, or issues during data transfer. Clearing the app cache or reinstalling the LG IMS app can help resolve any data corruption issues.

6. Hardware Issues

In rare cases, hardware issues can also contribute to the problem of LG IMS frequently stopping. This may include problems with the device's memory, processor, or other components that affect the app's performance. In such instances, seeking professional assistance or contacting the manufacturer may be necessary to address the underlying hardware problem.

It is important to note that the LG IMS keeps stopping issue can have multiple causes, and troubleshooting steps may vary depending on the specific device and software configuration. By addressing these common causes, users can often resolve the issue and enjoy uninterrupted use of the LG IMS app.

Checking for App Updates

One of the most common causes of the LG IMS keeps stopping issue is an outdated or incompatible app version. When an app becomes outdated, it may encounter compatibility issues with the operating system or other installed apps, leading to frequent crashes and error messages.

To resolve this problem, it is crucial to regularly check for app updates. Here are a few troubleshooting tips to help you fix the issue:

  1. Open the Google Play Store: On your LG device, navigate to the Google Play Store app, which is the primary source for downloading and updating apps on Android devices.

  2. Tap on the Menu icon: Look for the three horizontal lines in the upper-left corner of the screen. Tap on it to open the menu options.

  3. Select My apps & games: Scroll down the menu and locate the My apps & games option. Tap on it to access your installed apps and available updates.

  4. Check for app updates: In the Installed tab, you will see a list of all the apps installed on your device. Look for the LG IMS app and see if there is an update available. If an update is available, you will find an Update button next to the app's name. Tap on it to download and install the latest version.

  5. Update all apps: Alternatively, you can tap on the Update All button at the top of the screen to update all your installed apps simultaneously. This is particularly useful when you have multiple apps that require updating.

Updating your apps regularly helps ensure that you have the latest bug fixes and performance enhancements. This can greatly contribute to resolving the LG IMS keeps stopping issue. If the problem persists even after updating the apps, there might be other underlying reasons for the problem.

By following these simple steps, you can easily check for app updates on your LG device and address any compatibility issues that may be causing the LG IMS keeps stopping problem.

Clearing Cache and Data

One of the common troubleshooting methods to fix the LG IMS keeps stopping issue is to clear the cache and data of the LG IMS app. This process can help resolve conflicts or errors that may be causing the app to malfunction. Here are the steps to clear cache and data:

  1. Go to Settings: Open the Settings app on your LG device. You can usually find it in the app drawer or by swiping down from the top of the screen and tapping the gear icon.

  2. Navigate to Apps & Notifications: Scroll down and tap on Apps & Notifications or Apps in the Settings menu.

  3. Find and select LG IMS: In the list of installed apps, locate and tap on LG IMS. If you don't see it immediately, you may need to swipe left or right to access the All or Installed tab.

  4. Clear Cache: Once you're in the LG IMS app settings, tap on Storage & cache or similar options. Then, tap on Clear Cache to remove temporary files that may be causing issues. This will not delete any personal data.

  5. Clear Data: After clearing the cache, go back to the LG IMS settings and select Clear Data or similar options. This will reset the app to its default state, removing any personalized settings or preferences. Note that this action will delete any stored data, such as chat history or saved settings within the app.

  6. Restart the Device: After clearing the cache and data of LG IMS, it's recommended to restart your LG device. This step can help ensure that all changes take effect and any remaining background processes are cleared.

Clearing the cache and data of LG IMS can often resolve issues related to app crashes or unexpected behavior. However, it's important to note that this process will not solve problems caused by firmware or hardware issues. If the issue persists after following these steps, it may be necessary to consider other troubleshooting methods or seek assistance from LG customer support.

Step Description
1. Go to Settings Open the Settings app on your LG device.
2. Navigate to Apps & Notifications Scroll down and tap on Apps & Notifications or Apps in the Settings menu.
3. Find and select LG IMS Locate and tap on LG IMS in the list of installed apps.
4. Clear Cache Tap on Storage & cache and select Clear Cache.
5. Clear Data Tap on Clear Data to reset the app to its default state.
6. Restart the Device Restart your LG device to ensure changes take effect.

Restarting the Device

If you are experiencing issues with the LG IMS application on your device and it keeps stopping, one of the first troubleshooting steps you can try is restarting the device. Restarting the device can help to resolve temporary software glitches or conflicts that may be causing the application to crash.

To restart your device, follow these steps:

  1. Locate the power button: The power button is usually located on the side or top of the device. Look for a button with a symbol depicting a circle with a line through it or a button labeled Power.

  2. Press and hold the power button: Press and hold the power button until a menu or options screen appears on the device. This menu may vary slightly depending on the model of your LG device.

  3. Select Restart or Reboot: Use the touchscreen or physical buttons to navigate the menu and select the option to restart or reboot the device. This option may be labeled as Restart or Reboot, but it essentially performs the same function.

  4. Wait for the device to restart: Once you have selected the restart option, the device will begin to shut down and then turn back on. This process may take a few moments, so be patient and allow the device to complete the restart process.

  5. Check if the issue is resolved: After the device has restarted, open the LG IMS application and check if it is still experiencing the same keeps stopping issue. If the issue persists, you may need to try other troubleshooting steps or seek further assistance.

Restarting the device is a simple yet effective troubleshooting step that can help resolve various software-related issues, including the LG IMS application crashing or continuously stopping. Before proceeding to other troubleshooting steps, it is always recommended to start with a restart as it often resolves minor glitches.

In some cases, a simple restart may not be sufficient to fix the issue. If the problem persists after restarting the device, you can proceed to other troubleshooting methods or consider contacting LG customer support for further assistance.

Uninstalling and Reinstalling the App

Uninstalling and reinstalling the LG IMS app can often resolve issues related to the app crashing or constantly stopping. This troubleshooting step helps to ensure that any potential glitches or corrupt files are eliminated, allowing the app to function properly again. Here are some straightforward steps to guide you through the uninstallation and reinstallation process:

  1. Uninstalling the LG IMS app:

    • Locate the LG IMS app on your device and long-press its icon.
    • From the options that appear, select Uninstall or the trash can icon.
    • Confirm the action when prompted to remove the app from your device.
  2. Restart your device:

    • After the app is successfully uninstalled, restart your device.
    • This step is crucial as it helps to clear any temporary files or conflicts that may be causing the app to malfunction.
  3. Reinstalling the LG IMS app:

    • Open the device's app store, such as the Google Play Store or the Apple App Store.
    • Search for LG IMS in the store's search bar.
    • Select the app from the search results and tap on the Install button to begin the installation process.
  4. Launching the app:

    • Once the installation is complete, tap on the LG IMS app icon to launch it.
    • Follow any on-screen prompts to set up the app and grant necessary permissions.

After going through these steps, your LG IMS app should be reinstalled, functioning correctly, and free from any previous issues. It's essential to note that by reinstalling the app, any personalized settings or data within the app may be reset. Therefore, if there are any specific configurations or data that you need to preserve, it's advisable to back them up before proceeding with the uninstallation.

Remember, uninstalling and reinstalling an app can often resolve app crashes or frequent stops. However, if the issue persists even after reinstalling the app, you may need to consider other troubleshooting options or seek further assistance from LG customer support.

Important Note
Reinstalling the app may reset personalized settings and data. Remember to back up any critical configurations or data before proceeding.

By following these simple steps, you can troubleshoot the LG IMS app and get it up and running smoothly again.

Checking Network Connection

If you are experiencing frequent LG IMS Keeps Stopping errors on your LG device, one of the first steps in troubleshooting the issue is to check your network connection. A stable and reliable network connection is crucial for the proper functioning of various applications, including LG IMS.

Here are some tips to help you check your network connection and potentially resolve the problem:

  1. Wi-Fi Connection: Ensure that your device is connected to a stable Wi-Fi network. Unstable or weak Wi-Fi signals can disrupt the functioning of LG IMS and result in error messages. You can try the following steps to improve your Wi-Fi connection:

    • Move closer to the Wi-Fi router to strengthen the signal.
    • Restart your Wi-Fi router or modem.
    • Reset your network settings on the LG device.
  2. Mobile Data Connection: If you are not connected to a Wi-Fi network, make sure that your mobile data connection is active and stable. Check if you have a strong cellular signal and a sufficient data plan to support the usage of LG IMS.

  3. Airplane Mode: Sometimes, enabling and disabling airplane mode can help refresh the network connection and resolve temporary network-related issues. Simply toggle airplane mode on and off and check if the LG IMS Keeps Stopping error persists.

  4. Network Settings: It is worth verifying the network settings on your LG device to ensure they are properly configured. Follow these steps:

    • Go to Settings on your LG device.
    • Select Network & Internet or a similar option.
    • Tap on Mobile Networks or Wi-Fi to access the respective settings.
    • Check all the relevant settings and make necessary adjustments if required.

If you have followed these steps and are still encountering the LG IMS Keeps Stopping error, it may be necessary to seek further assistance. In some cases, the issue may not be related to your network connection, but instead, require troubleshooting in other areas such as app cache clearance or software updates.

By ensuring a stable network connection, you can increase the chances of resolving the LG IMS Keeps Stopping issue and enjoy uninterrupted usage of your LG device.

Updating Android System

Keeping your LG IMS system up to date is crucial to maintaining its stability and optimizing its performance. Regular updates usually include bug fixes, security patches, and enhancements that can resolve various issues, including the LG IMS keeps stopping error. Here are a few troubleshooting tips for updating your Android system:

  1. Check for system updates:

    • Open the Settings app on your LG device.
    • Scroll down and tap on Software updates or a similar option.
    • Select Check for updates and wait for your device to search for the latest updates available.
    • If an update is found, follow the on-screen instructions to download and install it.
  2. Ensure a stable internet connection:

    • A stable internet connection is essential for downloading software updates. Connect your LG device to a Wi-Fi network to avoid any interruptions during the update process.
  3. Free up storage space:

    • Insufficient storage space can hinder the update process. Delete unnecessary files, unused apps, or move data to an external storage device to free up space on your device.
  4. Charge your device:

    • It is recommended to have your LG device connected to a power source or fully charged during the update process. This prevents any interruptions due to low battery levels.
  5. Reset network settings:

    • Sometimes, network configuration issues can interfere with the update process. Resetting the network settings can help resolve any connectivity problems.
      • Open the Settings app on your device.
      • Scroll down and tap on System or General (depending on your device).
      • Select Reset > Reset network settings.
      • Confirm the action and follow any additional prompts.

Remember, the steps to update your Android system may vary slightly depending on the model and Android version of your LG device. Always follow the instructions provided by your device manufacturer.


By following these troubleshooting tips and ensuring your LG IMS system is running the latest Android updates, you can eliminate potential software glitches and improve the overall performance of your device.

Contacting LG Customer Support

Having trouble with your LG IMS and unable to resolve it on your own? Don't worry, LG provides excellent customer support to assist you with any queries or issues you may be facing. Contacting LG Customer Support can be a great way to get expert assistance and find a solution to your LG IMS problems. Here are a few ways you can reach out to them:

  1. LG Customer Support Website: Visit the official LG customer support website for troubleshooting guides, FAQs, software updates, and other self-help resources. The website is user-friendly and provides comprehensive information to help you resolve common issues.

  2. Live Chat: LG offers a live chat option on their website where you can directly chat with a customer support representative. This real-time communication enables quick and effective troubleshooting for your LG IMS problems. Live chat support is available during specified hours, ensuring prompt assistance.

  3. Phone Support: If you prefer speaking to a representative over the phone, LG provides a dedicated helpline for customer support. Find the contact number specific to your region on the LG website and connect with a knowledgeable professional who can guide you step-by-step in resolving the issue.

  4. Social Media Channels: LG is active on various social media channels like Twitter, Facebook, and Instagram. They often interact with customers through these platforms, answering questions and providing assistance. You can reach out to them via direct message or by posting a public message on their page.

  5. Email Support: LG allows customers to submit support requests via email. Simply write a detailed description of the issue you are facing with your LG IMS and send it to the designated email address provided on their website. Expect a response within a reasonable timeframe.

When contacting LG Customer Support, remember to have your product details and relevant information readily available. This will help the customer support representative assist you more efficiently. Explain the issue clearly and provide any error messages or unusual behaviors you have observed.

It is important to note that LG Customer Support is dedicated to resolving customer queries and concerns. They have trained technicians who possess in-depth knowledge of LG products, including the LG IMS. By reaching out to them, you can gain peace of mind knowing that professional help is just a click or call away.

Table: LG Customer Support Contact Details

Support Method Contact Information
LG Customer Support Website
Live Chat Available on the LG website during specified hours
Phone Support Varies by region; contact details on LG website
Social Media Channels Twitter: @LGUS, Facebook: @LGEUS, Instagram: @lgusmobile
Email Support Provided on the LG website

Contacting LG Customer Support is a reliable and effective solution when facing issues with your LG IMS. Their expertise and commitment to customer satisfaction ensure that you receive the support you need to resolve any problems.

Possible Hardware Issues

When encountering the LG IMS keeps stopping issue, it is essential to consider potential hardware-related problems that might be causing the interruption. While software glitches are often the primary culprit, investigating hardware issues can help resolve the problem. Here are some possible hardware-related factors to check:

  1. Insufficient memory: If the device has inadequate memory available, it can lead to performance issues, including app crashes. Check the available storage space on the device and consider freeing up space by deleting unwanted files or moving them to an external storage device if applicable.

  2. Overheating: Excessive heat can cause devices to become unstable and trigger various issues, including app crashes. Ensure that the device is not exposed to extreme temperatures and that it has sufficient ventilation. If necessary, try using the device in a cooler environment or consider investing in a cooling accessory.

  3. Damaged or incompatible peripherals: Faulty or incompatible peripherals connected to the device can interfere with its normal operation, potentially leading to app crashes. Disconnect any external devices such as headphones, chargers, or USB accessories and see if the issue persists. Alternatively, try connecting different peripherals to identify if a specific one is causing the problem.

  4. Outdated or malfunctioning hardware components: Over time, hardware components may deteriorate or malfunction, which can affect the overall stability and performance of the device. If possible, update the device firmware to the latest version, as manufacturers often release updates to address hardware-related issues.

  5. Faulty battery: In some cases, a faulty battery can impact device performance, leading to app crashes and other problems. Consider replacing the battery if it shows signs of damage or has been in use for an extended period.

It is worth mentioning that troubleshooting hardware issues requires careful examination and, in some cases, assistance from technical professionals. If the problem persists despite troubleshooting attempts, reaching out to LG customer support or visiting a certified service center may be necessary to resolve the issue effectively.

Investigating potential hardware problems can help identify the underlying cause of the LG IMS keeps stopping issue. By addressing these issues, users can improve the stability and performance of their LG devices.


In conclusion, troubleshooting and fixing the issue of LG IMS constantly stopping can be a frustrating ordeal for users. However, by following the tips provided in this article, there is a good chance of resolving the problem without the need for extensive technical support or professional assistance. Let's recap the key points that have been discussed throughout the article:

  1. Clearing Cache and Data: Clearing the cache and data of the LG IMS app can help resolve many software-related issues and bring the application back to its normal functioning.

  2. Updating the App: Ensuring that the LG IMS app is up-to-date is crucial for stability and compatibility with the latest operating system and device firmware. Regularly checking for updates in the Google Play Store is recommended.

  3. Checking Network Connection: Poor network connectivity can cause frequent disruptions in the LG IMS service. Verifying a stable and reliable internet connection is essential to avoid interruptions and crashes.

  4. Restarting the Device: Sometimes, a simple device restart can fix temporary software glitches. Restarting the smartphone or tablet after making the necessary adjustments can help resolve the LG IMS stopping issue.

  5. Contacting LG Support: If the problem persists after attempting the troubleshooting steps mentioned in this article, users should consider reaching out to LG's support for further assistance. LG's customer service can provide personalized guidance based on the specific device model and software version.

It is important to note that LG IMS stopping issues can be caused by a wide range of factors, and the troubleshooting tips provided here may not work in every case. If all else fails, seeking professional help from an authorized LG service center or a qualified technician is recommended.

By implementing the solutions mentioned earlier, LG IMS users have a high chance of resolving the problem and enjoying uninterrupted communication services. Remember to regularly check for updated software releases and keep the device optimized for smooth operation.

Overall, by applying the troubleshooting techniques shared in this article, users can find resolution for the LG IMS stopping issue and continue using the app without interruption.

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